Balancia

Balancia Privacy Policy

1. Introduction

This Privacy Policy explains how Balancia (“Balancia,” “we,” “us,” or “our”) collects, uses, discloses, and protects information when you use our mobile application, website, exercise content, customer support channels, and related services (collectively, the “Services”).

Balancia is a wellness and fitness product that may include mobility, strength, balance, walking, and healthy aging content intended for adults, including older adults.

2. Information We Collect

We may collect the following categories of information, depending on how you use the Services:

  • Account and contact information, such as your name, email address, login credentials, and customer support communications.
  • Profile and preferences information, such as age range, training preferences, accessibility preferences, course selections, and language settings.
  • Usage information, such as classes viewed, workouts completed, progress markers, app interactions, crash data, device identifiers, approximate location derived from IP address, and diagnostic data.
  • Payment-related information for purchases made through platform providers; however, full payment card details are typically processed by Apple or other payment providers rather than stored directly by Balancia.
  • Health- or wellness-related information that you voluntarily provide in the app, such as mobility goals, exercise history, pain-related notes, or functional training preferences. Balancia treats this information as sensitive where required by law and uses it only as described in this Privacy Policy.

3. How We Use Information

We may use information for the following purposes:

  • To provide, personalize, maintain, and improve the Services.
  • To deliver classes, progress tracking, reminders, and user support.
  • To process transactions and manage subscriptions.
  • To monitor performance, troubleshoot bugs, prevent fraud, secure the Services, and enforce our terms.
  • To communicate with you about account matters, changes to the Services, support requests, promotions, or updates, subject to applicable law and your communication preferences.
  • To comply with legal obligations and respond to lawful requests.

4. Legal Bases and U.S. Privacy Notice Context

For U.S. launch purposes, Balancia generally relies on user consent where required, contract necessity to provide the Services, legitimate business interests where permitted, and legal obligations where applicable. If you later expand internationally, you may need additional GDPR / UK GDPR / other regional disclosures.

5. How We Share Information

We may share information with:

  • Service providers that help us host the Services, analyze app performance, deliver customer support, send emails or notifications, detect fraud, and operate infrastructure.
  • Platform providers such as Apple, where necessary to process subscriptions, maintain platform compliance, or support app functionality.
  • Professional advisors, auditors, insurers, and legal counsel where reasonably necessary.
  • Government authorities, regulators, courts, or law enforcement where required by law or to protect rights, safety, and security.
  • A buyer, successor, or affiliate in connection with a merger, acquisition, financing, bankruptcy, or sale of company assets, subject to appropriate confidentiality and notice obligations.

6. Health and Sensitive Information

Because Balancia may process information related to movement, training preferences, pain-related inputs, and wellness goals, we recommend that you only provide information you are comfortable sharing for wellness and product personalization purposes.

We do not use user-provided wellness information to provide medical diagnosis or treatment. We do not sell sensitive personal information, and we do not use it for cross-context behavioral advertising where prohibited by law.

7. Cookies, Analytics, and Tracking Technologies

We may use cookies, SDKs, pixels, local storage, and similar technologies to operate the Services, remember preferences, analyze usage, measure campaign effectiveness, and improve performance.

Depending on the tools we use and the laws that apply, you may have choices regarding analytics, non-essential cookies, or advertising-related tracking.

8. Data Retention

We retain personal information for as long as reasonably necessary to provide the Services, fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods may vary depending on the type of data and the context in which it was collected.

9. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. However, no security measure is perfect, and we cannot guarantee absolute security.

10. Your Privacy Rights

Depending on your U.S. state of residence, you may have rights to request access to, correction of, deletion of, or a copy of certain personal information, and you may have rights related to targeted advertising, sale, or profiling as defined by applicable law.

You may also be able to manage marketing emails, push notifications, or in-app permissions through your device or account settings.

11. Children’s Privacy

Balancia is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, contact us so we can investigate and take appropriate action.

12. International Data Transfers

If you access the Services from outside the United States, your information may be transferred to and processed in the United States or other countries where our service providers operate. Those countries may have data protection laws that differ from those in your jurisdiction.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will provide notice through the Services, by email, or by other appropriate means as required by law. The “Last Updated” date above indicates when this Privacy Policy was most recently revised.

14. Contact Us

If you have questions about this Privacy Policy or want to exercise applicable privacy rights, please contact:

Balancia

Email: [alexlibyebye@gmail.com]